Frequently Asked Questions

What is the healing arts?

INDIGO is the color of perception and light and the studio intentionally holds space reflecting therapies and modalities to support change. INDIGO is a healing arts studio, with wellness offerings holistically cultivated, clinically informed, and botanically inspired with plant medicine (materia medica)

At INDIGO, the response to the spa model which boasts luxury, simply does not equate to wellness, transformation, or change. The spa wellness model carried forward in history with accessibility only to the wealthy elite, and with proximity to a natural source of water. The same perception of wellness exists today, modified slightly, with a conditioned invitation to pursue self-love, reliant upon what someone else will do for you, signaling failed mechanisms for coping and change

Realistically, luxury focused care whether traditional or holistic cannot properly funnel and filter competing messages to escape the noise while simultaneously inviting you to participate in a group drum circle. Not far behind, follows the message, to escape the stresses of life with stillness as the remedy for transformation or rejuvenation

These repeated opposing messages facilitate the opportunity for disharmony and ultimately dysfunction. Life’s journey can be full of noise in different forms beyond audibility. It can also be full of stress both good (short term) and not so good (long term)

Within the healing arts model of evidence based therapies, the opportunity to respond with humility and gratitude, despite the noise and stress, allows a shift to occur in our mind/body connection to prevent negativity and resentment that lead to physical, emotional, and spiritual imbalances

What is INDIGO wellness philosophy?

When we maximize movement as medicine, those choices trigger body systems to engage, utilizing internal communication mechanisms for change

True wellness is integrative and all encompassing, engaging, and best achieved by supporting more than one method of care or body system

Contrary to models of care who “treat” individuals, INDIGO does not hold space for experiences to treat or fix someone simply because our bodies are created and designed to self-heal (vis medicatrix naturae)

This is shown consistently with evidence-based healing arts practices supported by medical journals and supportive resources and pathways for change

The perspective, time, and pace in which we move is deeply rooted in cultural traditions. Historically influenced by Hippocrates, with the model movement is medicine, confidently it is our greatest resource for propelling change

“Movement is a medicine for creating change in a person’s physical, emotional, and mental states.” Carol Welch

Does INDIGO offer memberships?

At INDIGO, offerings are available thru a dedicated lens of communication without incentives or rewards for regimens or rituals

Valuing commitment to wellness partnerships is ideal however, memberships is something that INDIGO does not provide. When you arrive at an appointment with transparency and a goal supported by the studio, it is in that moment you can best be supported and guided

It is also in that moment to be reminded to not pivot away from self-autonomy with a scripted regimented monthly experience. A wellness series spaced closely together is an available as a plan of care to best capture the nuances and needs of each individual more accurately than a monthly membership

Is your space suitable for groups?

Yes, thank you for the opportunity to have a conversation what your vision is. The Strasburg studio location is suitable for groups but the Lancaster location is not. Wellness options are tailored for each group. Please reach out for some unique apothecary options for care

Onsite visits for corporate events is also an option for care. Please reach out to discuss potential details. Thank you in advance for the consideration

SCHEDULING INFO

All wellness options are available by appointment only, during the week from Wednesday-Friday, and on select weekends from Saturday-Sunday (hours modified seasonally). Closed Monday-Tuesday. Private events are posted periodically.

No walk-in requests can be honored. For either studio location, be sure to reach out by phone/TTY to communicate your request

Each experience customized and synergistically guided for overall wellbeing

SYCAMORE STUDIO - LANCASTER

Providing wellness offerings supported by the apothecary, with integrative holistic care

ETIQUETTE & INTEGRITY

When scheduling an appointment, you are first and foremost agreeing to the Studio's Etiquette & Integrity guidelines:

The Studio is a member of ABMP Respect Massage - Zero Tolerance: any inappropriate/disrespectful language and/or behavior of any kind immediately terminates your session, and you are responsible for 100% of the service
Wellness offerings are holistic and complementary. They are not to be perceived and/or construed as medical advice
Periodically, a medical clearance may be required from a primary/specialist provider for an appointment
For optimal integrity of both client/practitioner; periodically a client may be referred to a specialist for optimum care
The Studio is a place of calm, quiet, and retreat, and a time to quiet the mind. Please remember to silence electronic devices
No recording/filming for social media is permitted, unless prior approval doing so is authorized from the Studio

PAYMENT

Wellness offerings are a guide with an integrative approach - no add-ons/upcharges

A credit card is requested at the time of the scheduled appointment. The credit card on file is charged on the day of the appointment (all major credit cards are accepted). The card will not be charged when cash, a voucher or gift certificate is presented

Gift Certificates are available for purchase electronically. Kindly use within 1 year of purchase/receipt

Spa Finder/Spa Wish Single Use and Reloadable Spa Finder Gift cards are accepted. Please mention this when requesting a wellness reservation

Understanding that unanticipated events happen in everyone's life, and to be effective and fair to all clients, these scheduling guidelines/policies are in place:

Client online scheduling is unavailable as it simply cannot capture the needs of each client. Reach out by phone/email
Appointment reminder is sent 2 days before to confirm with an additional reminder 2 hours beforehand
For new clients, an electronic intake form is to be completed before arriving to your scheduled session

ATTENDANCE POLICY please allow a 24 hour notification when modifying or not being able to keep your reserved experience. When not doing so, you are responsible for 50% of the service

EARLY ARRIVALS If you happen to arrive greater than 15 minutes before your session, please wait until you are greeted. This approach gives consideration for those before you.

LATE ARRIVAL When you arrive late, you are shortening your session. When 15 minutes is reached with no communication to the Studio, regretfully your appointment is automatically canceled. You are responsible for 100% of the service.

NO-SHOWS Anyone who consciously forgoes their appointment is responsible for 100% of the service.